Outage in Qualys

EU Platform 2: Multiple timeouts observed on Cassandra (IM-11990)

Resolved Major
March 24, 2025 - Started 7 months ago - Lasted 2 days
Official incident page

Incident Report

Qualys Cloud Platform Operations is investigating an issue affecting container scanning, cluster sensor provisioning and a limited number of Qualys Container Security QScanner API calls to the Qualys backend. Ticket reference for this activity: IM-11990
Components affected
Qualys Container Security (CS)

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 03/26/2025 05:21PM

This incident has been resolved.

MONITORING 7 months ago - at 03/26/2025 01:57PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 months ago - at 03/25/2025 10:11AM

We are continuing to work on fixing this issue.

MONITORING 7 months ago - at 03/25/2025 09:50AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 months ago - at 03/24/2025 08:44AM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 months ago - at 03/24/2025 08:42AM

The issue has been identified and currently we are not observing any issue.

INVESTIGATING 7 months ago - at 03/24/2025 08:35AM

Qualys Cloud Platform Operations is investigating an issue affecting container scanning, cluster sensor provisioning and a limited number of Qualys Container Security QScanner API calls to the Qualys backend.

Ticket reference for this activity: IM-11990

Latest Qualys outages

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US Platform 3 : Slowness Observed During Login (IM-12325) - 5 days ago
EU Platform 2 : Slowness Observed During Login (IM-12323) - 7 days ago
US Platforms 1/2/3: Purge Rules Not Executing (IM-12320) - 10 days ago

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