Outage in Qualys

All Platforms: Cloud Agent (IM-12001)

Resolved Major
March 29, 2025 - Started 7 months ago - Lasted about 18 hours
Official incident page

Incident Report

Qualys Cloud Platform Operations is investigating an issue affecting specific Cloud Agent capabilities, including Software Composition Analysis (SwCA), Cloud Agent Passive Sensor (CAPS), TruRisk Mitigation and Isolation resources from being downloaded. This issue does not impact existing agents but affects newly activated agents for these capabilities. IM-12001 for referance.
Components affected
Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Patch Management (PM) Qualys Cloud Agent (CA) Qualys Patch Management (PM) Qualys Patch Management (PM) Qualys Patch Management (PM) Qualys Cloud Agent (CA) Qualys Patch Management (PM) Qualys Patch Management (PM) Qualys Patch Management (PM) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA)

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 03/29/2025 09:21PM

This incident has been resolved.

IDENTIFIED 7 months ago - at 03/29/2025 03:56AM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 months ago - at 03/29/2025 03:38AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 7 months ago - at 03/29/2025 03:37AM

Qualys Cloud Platform Operations is investigating an issue affecting specific Cloud Agent capabilities, including Software Composition Analysis (SwCA), Cloud Agent Passive Sensor (CAPS), TruRisk Mitigation and Isolation resources from being downloaded. This issue does not impact existing agents but affects newly activated agents for these capabilities. IM-12001 for referance.

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