Outage in Qualys

US Platform 1, US Platform 3, EU Platform 1 and CA Platform 1: Asset Group Tag Not Assigned To Assets (IM-12005)

Resolved Minor
April 01, 2025 - Started 23 days ago - Lasted 1 day
Official incident page

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Outage Details

Qualys Cloud Platform Operations is investigating an issue where assets are not being assigned to Asset Group tags as expected. Currently what has been observed is that newly added assets to Asset Groups are not reflecting under the Asset Group or Tag search after scan completion and processing. Further updates will be shared as they become available. IM-12005 for reference
Components affected
Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM)
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 04/03/2025 10:54AM

This Incident has been resolved.

MONITORING 22 days ago - at 04/03/2025 12:27AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 23 days ago - at 04/01/2025 10:12PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 23 days ago - at 04/01/2025 06:21PM

Update:

Qualys Cloud Platform Operations is still investigating an issue where assets are not being assigned to Asset Group tags as expected. Some users may notice that newly added assets to Asset Groups are not reflecting under the Asset Group or Tag search after scan completion and processing. The scope of this incident is isolated to the platforms identified but is not impacting all users.
Further updates will be provided as they become available. The ticket reference for this incident is IM-12005.

INVESTIGATING 23 days ago - at 04/01/2025 05:57PM

Qualys Cloud Platform Operations is investigating an issue where assets are not being assigned to Asset Group tags as expected. Currently what has been observed is that newly added assets to Asset Groups are not reflecting under the Asset Group or Tag search after scan completion and processing. Further updates will be shared as they become available. IM-12005 for reference

Latest Qualys outages

EU Platform 2: Vulnerability Management (VM) | Empty CSV reports getting downloaded (IM-12050) - 1 day ago
US Platform 2: Container Security (CS) Users may experience a delay in scan processing for containers and images and sensor status on UI. (IM-12046) - 1 day ago
US Platform 2: WAS Scans to remain in "Submitted" status in UI for a long time (IM-12045) - 2 days ago
US Platforms 1 and 4: AWS Connectors Finishing In Errored State (IM-12042) - 3 days ago
US Platform 2 | Lag in VM Scan Processing (IM-12041) - 5 days ago

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