Outage in Qualys

US Platform 3: Delay observed in uploading Scan Results for Sensor and Agent (IM-12015)

Resolved Major
April 05, 2025 - Started 19 days ago - Lasted about 21 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is investigating an issue causing delays in displaying Agent and sensor scan data in the UI on the Qualys US Platform 3. Some functionality for the following apps will be impacted. CAR (CAR module will not generate manifests and jobs for assets and also will not evaluate results coming from the agent side), Portal, CAS, CMS, Reporting, NPS, OCA, VM/PC Scans and QGS Further updates will be shared as they become available. The reference ticket for this incident: IM-12015.
Components affected
Qualys Passive Scanner (PS) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Policy Compliance (PC) Qualys Gateway Service (QGS) Qualys Vulnerability Management (VM) Qualys Container Security (CS) Qualys Cloud Agent (CA)
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 04/06/2025 10:26AM

This incident has been resolved.

MONITORING 19 days ago - at 04/06/2025 05:34AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 19 days ago - at 04/05/2025 07:00PM

We are continuing to investigate this issue.

INVESTIGATING 19 days ago - at 04/05/2025 01:18PM

Qualys Cloud Platform Operations is investigating an issue causing delays in displaying Agent and sensor scan data in the UI on the Qualys US Platform 3.

Some functionality for the following apps will be impacted. CAR (CAR module will not generate manifests and jobs for assets and also will not evaluate results coming from the agent side), Portal, CAS, CMS, Reporting, NPS, OCA, VM/PC Scans and QGS

Further updates will be shared as they become available.

The reference ticket for this incident: IM-12015.

Latest Qualys outages

EU Platform 2: Vulnerability Management (VM) | Empty CSV reports getting downloaded (IM-12050) - 1 day ago
US Platform 2: Container Security (CS) Users may experience a delay in scan processing for containers and images and sensor status on UI. (IM-12046) - 1 day ago
US Platform 2: WAS Scans to remain in "Submitted" status in UI for a long time (IM-12045) - 2 days ago
US Platforms 1 and 4: AWS Connectors Finishing In Errored State (IM-12042) - 3 days ago
US Platform 2 | Lag in VM Scan Processing (IM-12041) - 5 days ago

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