Outage in Qualys

US Platform 2: Asset Tagging Slowness [IM-12021]

Resolved Minor
April 07, 2025 - Started about 1 month ago - Lasted about 18 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations team is currently investigating an issue that is causing delays in tag resolution. Some users may experience slowness when creating new tags or evaluating existing ones. We will provide further updates as they become available. The ticket reference for this incident is IM-12021.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/08/2025 05:15PM

This incident has been resolved.

MONITORING about 1 month ago - at 04/08/2025 07:11AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 04/07/2025 10:54PM

Qualys Cloud Platform Operations team is currently investigating an issue that is causing delays in tag resolution. Some users may experience slowness when creating new tags or evaluating existing ones. We will provide further updates as they become available.
The ticket reference for this incident is IM-12021.

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