Outage in Qualys

US Platform 1 | UI-Only Latency Observed in AV, AI, VM Dashboard, and CAUI Display (IM-12027)

Resolved Minor
April 10, 2025 - Started 6 months ago - Lasted 1 day
Official incident page

Incident Report

Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in the UI of AV, AI, New VM Dashboard, and CAUI modules on US Platform 1. Some users may notice that VM and PC data is taking longer than expected to appear in the AssetView, Asset Inventory, New VM Dashboard, and Cloud Agent UI. This may also impact existing and dynamic tag evaluation in the UI. The ticket reference for this activity is IM-12027. Further updates will be shared as they become available.
Components affected
Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys AssetView (AV)

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/12/2025 05:13AM

This incident has been resolved.

MONITORING 6 months ago - at 04/11/2025 06:29PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 6 months ago - at 04/11/2025 01:27AM

We are currently investigating this issue.

MONITORING 6 months ago - at 04/11/2025 01:21AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 6 months ago - at 04/11/2025 12:14AM

Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in the UI of AV, AI, New VM Dashboard, and CAUI modules on US Platform 1.
Some users may notice that VM and PC data is taking longer than expected to appear in the AssetView, Asset Inventory, New VM Dashboard, and Cloud Agent UI. This may also impact existing and dynamic tag evaluation in the UI.

The ticket reference for this activity is IM-12027.

Further updates will be shared as they become available.

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