Outage in Qualys

All SCPs: WAS Scans Error-Out with Internal Scanner on Version WAS-10.9.37-1 (IM-12154)

Major
June 20, 2025 - Started about 5 hours ago
Official incident page

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Outage Details

The Qualys Cloud Platform Operations team is currently investigating an issue where WAS scans are encountering errors with WAS engine version 10.9.37-1 on internal scanners. We will provide further updates as they become available. The ticket reference for this activity is: IM-12154
Components affected
Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS)
Latest Updates ( sorted recent to last )
MONITORING 5 minutes ago - at 06/20/2025 07:11PM

We are continuing to monitor for any further issues.

MONITORING about 1 hour ago - at 06/20/2025 06:24PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 5 hours ago - at 06/20/2025 02:44PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 5 hours ago - at 06/20/2025 02:39PM

The Qualys Cloud Platform Operations team is currently investigating an issue where WAS scans are encountering errors with WAS engine version 10.9.37-1 on internal scanners. We will provide further updates as they become available.

The ticket reference for this activity is: IM-12154

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