Outage in Qualys

US Platform 1: WAS Scans Error-Out with External Scanners (IM-12176)

Resolved Minor
July 03, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

Incident Report

Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1, causing some of the WAS external scanner Scans to go into "Error" status. Further updates will be shared as they become available. The ticket reference for this activity is: IM-12176

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/03/2025 09:02AM

This incident has been resolved.

MONITORING 4 months ago - at 07/03/2025 07:09AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 07/03/2025 06:35AM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 07/03/2025 06:35AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 07/03/2025 06:33AM

Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1, causing some of the WAS external scanner Scans to go into "Error" status. Further updates will be shared as they become available.

The ticket reference for this activity is: IM-12176

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