Outage in Qualys
US Platform 2:The VM and PC both scans are moving into an errored state. (IM-12627)
Resolved MajorIncident Report
Summary AI Generated
Qualys US Platform 2 experienced a major incident where Vulnerability Management (VM) and Policy Compliance (PC) scans were failing and moving into an error state. The incident affected VM, Security Configuration Assessment (SCA), and Policy Audit/Policy Compliance components for 4.7 hours. Qualys Cloud Operations implemented a fix and monitored the results before resolving the incident.
Qualys Cloud Operations has observed that both VM and PC scans are moving into an error state. The team is currently investigating further.
Further updates will be provided as they become available. The ticket reference for this incident is IM-12627.
Components affected
Qualys Vulnerability Management (VM) Qualys Security Configuration Assessment (SCA) Qualys Policy Audit / Policy Compliance (PA / PC)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/05/2026 06:57AM
This incident has been resolved.
MONITORING
2 days ago - at 05/05/2026 03:04AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
2 days ago - at 05/05/2026 02:18AM
Qualys Cloud Operations has observed that both VM and PC scans are moving into an error state. The team is currently investigating further.
Further updates will be provided as they become available. The ticket reference for this incident is IM-12627.
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