Outage in Qualys

All Shared Platforms: Patch Scans and Jobs are Failing (IM-12617)

Minor

April 30, 2026 - Started about 21 hours ago
Official incident page

Incident Report

The Qualys Cloud Operations team is investigating an issue where patch scans and jobs are failing. Further details will be provided as they become available. The ticket reference for this incident is IM-12617

Components affected

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Latest Updates ( sorted recent to last )

MONITORING about 16 hours ago - at 04/30/2026 05:10PM

This incident has been updated to reflect that all shared platforms were impacted by this incident. It was originally reflecting that EU2 and UK1 were the only shared platforms affected. The fix has been deployed across all platforms and we are further monitoring the results. Thank you.

MONITORING about 19 hours ago - at 04/30/2026 01:51PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 21 hours ago - at 04/30/2026 11:32AM

The Qualys Cloud Operations team is investigating an issue where patch scans and jobs are failing. Further details will be provided as they become available.

The ticket reference for this incident is IM-12617

Latest Qualys outages

US Platform 1, US Platform 2, US Platform 3, EU Platform 1, EU Platform 2, AU Platform 1, KSA Platform 1, CA Platform 1 : The FIM report download link is redirecting to the Portal login page (IM-12615) - 2 days ago

US Platform 1, US Platform 2, US Platform 3, EU Platform 1, EU Platform 2, AU Platform 1, KSA Platform 1, CA Platform 1 : FIM scheduled report are missing from the Reports rules tab (IM-12611) - 3 days ago

US Platform 3: Vulnerability Sync Delay in Portal Module UI (IM-12610) - 3 days ago

US Platform 2: VM and PC On-Demand Report Issue [IM-12607] - 7 days ago

US Platform 3: Slow performance observed for WAS and CSAM API (IM-12602) - 10 days ago

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