Outage in Qualys
US Platform 3: Vulnerability Sync Delay in Portal Module UI (IM-12610)
Minor
April 27, 2026 - Started about 8 hours ago
Official incident page
Official incident page
Incident Report
Qualys Cloud Platform Operations is currently investigating a delay in data synchronization issue that affects the latest vulnerability information displayed on the AV, CSAM, and CA dashboards/widgets, as well as in the QQL results within the portal modules. Although this issue is occurring, the data remains accessible through ASR reports and VM reports. Some users may experience longer-than-expected delays in the synchronization of data with the UI.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12610.
Components affected
Qualys Cloud Agent (CA) Qualys AssetView (AV) Qualys Threat Protection (TP) Qualys Continuous Monitoring (CM) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Security Assessment Questionnaire (SAQ) Qualys Web Application Scanning (WAS) Qualys Malware Detection (MD) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Patch Management (PM) Qualys Unified Dashboard (UD)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 7 hours ago - at 04/28/2026 12:12AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 8 hours ago - at 04/27/2026 11:33PM
Qualys Cloud Platform Operations is currently investigating a delay in data synchronization issue that affects the latest vulnerability information displayed on the AV, CSAM, and CA dashboards/widgets, as well as in the QQL results within the portal modules. Although this issue is occurring, the data remains accessible through ASR reports and VM reports. Some users may experience longer-than-expected delays in the synchronization of data with the UI.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12610.
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