Outage in Qualys
All Shared Platforms: WAS Authentication is failed with parameterized credentials
Resolved MinorIncident Report
Summary AI Generated
Qualys Web Application Scanning (WAS) experienced authentication failures when using parameterized credentials in the latest WAS 10.16 release, affecting vulnerability scanning capabilities. Users could work around the issue by disabling the "Add credentials to Selenium Script" option and manually hardcoding credential values into their Selenium scripts. The incident was resolved after 66 hours.
Qualys Cloud Operations has detected an issue impacting WAS/TAS authentication scans when parameterized credentials are used in the latest WAS 10.16 release. Further updates will be shared as they become available.
Workaround: As a temporary workaround, users are advised to disable the “Add credentials to Selenium Script” option and instead manually hardcode the required credential values directly into the Selenium script. This approach has been verified to restore successful authentication.
The ticket reference for this incident is IM-12596.
Components affected
Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 04/20/2026 06:29AM
This incident has been resolved.
IDENTIFIED
8 days ago - at 04/17/2026 01:29PM
The issue has been identified and currently working on the fix.
INVESTIGATING
8 days ago - at 04/17/2026 12:32PM
Qualys Cloud Operations has detected an issue impacting WAS/TAS authentication scans when parameterized credentials are used in the latest WAS 10.16 release. Further updates will be shared as they become available.
Workaround: As a temporary workaround, users are advised to disable the “Add credentials to Selenium Script” option and instead manually hardcode the required credential values directly into the Selenium script. This approach has been verified to restore successful authentication.
The ticket reference for this incident is IM-12596.
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