Outage in Qualys
EU Platform 2: Delay in VM Scan Processing [IM-12643]
Resolved MinorIncident Report
Summary AI Generated
Qualys EU Platform 2 experienced delays in VM scan processing that prevented scan data from appearing promptly in the UI and Reports. The incident affected the Vulnerability Management service for 63.2 hours before being resolved with an implemented fix. Users experienced delays in accessing their vulnerability scan results during this period.
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12643.
Components affected
Qualys Vulnerability Management (VM)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/16/2026 04:55AM
This incident has been resolved.
MONITORING
3 days ago - at 05/15/2026 09:52PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
4 days ago - at 05/14/2026 08:09AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
5 days ago - at 05/13/2026 01:44PM
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12643.
Latest Qualys outages
AE Platform 1: Slowness Loading VMDR UI (IM-12654) - about 1 hour ago
EU Platform 3: VM and PC Scheduled scans are not getting triggered (IM-12653) - about 15 hours ago
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