Outage in Qualys
US Platform 2 : Delay in VM Scan Processing [IM-12642]
Resolved MinorIncident Report
Summary AI Generated
Qualys US Platform 2 experienced delays in VM/PC scan processing that prevented scan data from appearing promptly in the UI and Reports for approximately 20 hours. The issue was identified as being limited to the US2 POD's VM scan processing functionality. A fix was implemented and monitored before the incident was fully resolved.
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM/PC scan processing. Some users will notice a delay in the time it takes for data captured via VM/PC scans to become available in the UI and Reports.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12642.
Components affected
Qualys Vulnerability Management (VM)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/14/2026 07:45AM
This incident has been resolved.
MONITORING
5 days ago - at 05/13/2026 05:40PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 05/13/2026 01:46PM
During our investigating it was concluded that the impact is only limited to delay in VM scan processing for US2 POD. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12642.
IDENTIFIED
5 days ago - at 05/13/2026 01:14PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
5 days ago - at 05/13/2026 12:21PM
We are continuing to investigate this issue.
INVESTIGATING
5 days ago - at 05/13/2026 11:33AM
We are continuing to investigate this issue.
INVESTIGATING
5 days ago - at 05/13/2026 11:28AM
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM/PC scan processing. Some users will notice a delay in the time it takes for data captured via VM/PC scans to become available in the UI and Reports.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12642.
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