Outage in Qualys
EU Platform 3: VM and PC Scheduled scans are not getting triggered (IM-12653)
Resolved MinorIncident Report
Summary AI Generated
Qualys EU Platform 3 experienced an issue where scheduled VM and PC scans failed to trigger, while on-demand scans continued to work normally. The incident affected the Vulnerability Management and Policy Compliance components for 32 minutes before being resolved with a fix implementation.
Qualys Cloud Platform Operations is currently investigating an issue causing some VM and PC Scheduled scans not getting triggered.
On-demand scans are working fine.
Further updates will be shared as they become available.
Ticket reference for this incident: IM-12653.
Components affected
Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Vulnerability Management (VM)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 15 hours ago - at 05/17/2026 09:07PM
This incident has been resolved.
MONITORING
about 15 hours ago - at 05/17/2026 08:55PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 15 hours ago - at 05/17/2026 08:37PM
Qualys Cloud Platform Operations is currently investigating an issue causing some VM and PC Scheduled scans not getting triggered.
On-demand scans are working fine.
Further updates will be shared as they become available.
Ticket reference for this incident: IM-12653.
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