Outage in Qualys
EU Platform 2: Schedule VM/PC Scans, Reports Failure & UI Login Errors [IM-12600]
Resolved MajorIncident Report
Summary AI Generated
The Qualys EU Platform 2 experienced a major incident where scheduled vulnerability management and policy compliance scans and reports were failing, and users encountered login errors on the UI. The incident affected the Vulnerability Management (VM) and Policy Audit/Policy Compliance (PA/PC) components for 5.2 hours. The issue was identified, a fix was implemented and monitored, and the incident was fully resolved.
The Qualys Cloud Platform Operations team has identified an issue where scheduled VM/PC scans and reports are failing, and users may experience login errors on the UI. Our team is actively investigating the root cause and working toward a resolution. Further updates will be shared as more information becomes available.
Incident Reference: IM-12600
Components affected
Qualys Vulnerability Management (VM) Qualys Policy Audit / Policy Compliance (PA / PC)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 04/21/2026 02:59PM
This incident has been resolved.
MONITORING
4 days ago - at 04/21/2026 01:33PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
4 days ago - at 04/21/2026 11:23AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
4 days ago - at 04/21/2026 09:52AM
The Qualys Cloud Platform Operations team has identified an issue where scheduled VM/PC scans and reports are failing, and users may experience login errors on the UI. Our team is actively investigating the root cause and working toward a resolution. Further updates will be shared as more information becomes available.
Incident Reference: IM-12600
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