Outage in Qualys
IN Platform 1: Qualys UI Login Impacted Intermittently [IM-12868]
Resolved MinorIncident Report
Summary AI Generated
Qualys Platform 1 experienced a 16-hour minor incident causing intermittent login failures, API failures, slower response times, and scan processing delays across virtually all Qualys services and modules. The issue was identified approximately 1.5 hours after investigation began, with a fix implemented the following morning. The incident was fully resolved after a monitoring period, restoring normal platform functionality.
Qualys Cloud Platform Operations is actively investigating an issue causing intermittent login failures and degraded performance for certain services.
Some users may experience intermittent login issues, API failures, slower-than-normal response times, and scan processing delays.
Further updates will be provided as additional information becomes available.
The ticket reference for this incident is IM-12868.
Components affected
Qualys Cloud Agent (CA) Qualys AssetView (AV) Qualys Vulnerability Management (VM) Qualys Threat Protection (TP) Qualys Security Configuration Assessment (SCA) Qualys Continuous Monitoring (CM) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys PCI Compliance (PCI) Qualys File Integrity Monitoring (FIM) Qualys Security Assessment Questionnaire (SAQ) Qualys Web Application Scanning (WAS) Qualys Malware Detection (MD) Qualys Total Cloud Qualys Container Security (CS) Qualys CertView (CERT) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Patch Management (PM) Qualys Network Passive Sensor (PS) Qualys Gateway Service (QGS) Qualys VMDR Mobile Qualys Endpoint Detection and Response (EDR) Qualys VMDR OT Qualys Flow (QFLOW) Qualys Connector Centralization Qualys SaaS Detection and Response (SDR) Qualys Custom Assessment and Remediation (CAR) Qualys Unified Dashboard (UD)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 23 hours ago - at 09/16/2026 04:40PM
This incident has been resolved.
MONITORING
1 day ago - at 09/16/2026 01:52PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 09/16/2026 02:04AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
1 day ago - at 09/16/2026 12:22AM
Qualys Cloud Platform Operations is actively investigating an issue causing intermittent login failures and degraded performance for certain services.
Some users may experience intermittent login issues, API failures, slower-than-normal response times, and scan processing delays.
Further updates will be provided as additional information becomes available.
The ticket reference for this incident is IM-12868.
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