Outage in Qualys

US Platform 3: Delay in data processing to the UI and via API (IM-12872)

Minor

September 16, 2026 - Started about 20 hours ago
Official incident page

Incident Report

Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing a delay in processing the data to the UI. Users will notice that information takes longer than expected to become available in UI and via API for AssetView, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12872.

Components affected

Qualys Cloud Agent (CA) Qualys AssetView (AV) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Unified Dashboard (UD)

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Latest Updates ( sorted recent to last )

IDENTIFIED about 16 hours ago - at 09/16/2026 11:39PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 20 hours ago - at 09/16/2026 08:24PM

Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing a delay in processing the data to the UI. Users will notice that information takes longer than expected to become available in UI and via API for AssetView, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.

The ticket reference for this incident is IM-12872.

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