Outage in QuenchTec

Completes delayed in Survey Design

Resolved Minor
September 02, 2019 - Started about 6 years ago - Lasted over 2 years
Official incident page

Incident Report

We are currently investigating an issue where completed interviews are delayed. No data is lost, data is just waiting to be processed.

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Latest Updates ( sorted recent to last )
RESOLVED about 6 years ago - at 09/03/2019 06:45AM

This incident has been resolved.

MONITORING about 6 years ago - at 09/02/2019 02:51PM

We have identified the issue and queues are being processed again. It might take some time for it to catch up. We'll keep this open and are monitoring the situation.

INVESTIGATING about 6 years ago - at 09/02/2019 02:29PM

We are currently investigating an issue where completed interviews are delayed. No data is lost, data is just waiting to be processed.

Latest QuenchTec outages

Issues with connectivity - over 2 years ago
Data collection issues - about 3 years ago
Issue with app services - almost 4 years ago
Data collection issues - about 5 years ago

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