Cloud Service Provider OneDrive Service Degradation

Our Cloud Service Provider is still deploying the fix and has informed us that the rollout has reached 90% completion.
We can confirm that the issue has been resolved for our affected tenants. Therefore we will mark this incident as resolved.
We recommend that customers monitor the Service Health Portal in the M365 admin center for further updates from Microsoft, referencing issue ID SP1196502.

Our Cloud Service Provider is still deploying the fix, and we can confirm that the issue has been resolved for some affected tenants. However, they informed us that the rollout is still ongoing across tenants globally and has reached 63% completion. Therefore, service disruptions may still be present for some tenants until the rollout is fully completed.

Further updates from Microsoft can be found in the Service Health Portal under the M365 admin center, with issue ID SP1196502.

We will continue to update this status as soon as we have further information.

Our cloud services provider has completed the validation and testing of their fix and is now preparing for its deployment. We are still awaiting further information on the timeline for completion. Further updates from Microsoft can be found from within the Service Health Portal under the M365 admin center with the issue ID: SP1196502.

Our cloud services provider has identified the issue and is currently testing their fix before deployment. However, we are still awaiting information on timelines for deployment from their end.
Further updates from Microsoft can be found from within the Service Health Portal under the M365 admin center with the issue ID: SP1196502.
We will continue to update this status as soon as we receive additional information.

Our cloud services provider is currently investigating an issue related to retrieving email addresses using the SharePoint Online Client-Side Object Model (CSOM) API that is impacting On Demand Migration for OneDrive migrations in preserving user-related authorship metadata (created by and modified by).

As a precaution, we recommend that customers wait before running new migration tasks where such metadata is required to be preserved until the issue has been resolved and a mitigation has been deployed. Once the issue has been resolved, a re-migration of OneDrive content will be required to update user-related metadata for authorship on both files and folders.

You can follow real-time updates from with the M365 admin center on the Service Health portal for the issue with the issue ID: SP1196502 and further information from Quest in our knowledge base article here: https://support.quest.com/kb/4381613.

As we continue to wait for a mitigation by our cloud services provider, Quest is actively investigating an alternative method to retrieve such user-related metadata to ensure migrations can continue. An ETA for this change by Quest will be provided once identified and confirmed.

We apologize for any inconvenience this is causing, and will update this status as soon as we have further information.