Outage in QuickBooks

QBO Switch Company Issue

Resolved Major
September 12, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Some customers are currently unable to utilize the Switch Company feature in QBO due to the option not appearing under the Gear Icon. We’ve identified the source of the problem and are working to resolve the issue. As a workaround, you can log out of QBO and log back in to select the desired company.
Components affected
QuickBooks Online
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/12/2024 04:09PM

This incident has been resolved.

MONITORING 3 months ago - at 09/12/2024 03:17PM

A fix has been implemented and we are monitoring the results. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

INVESTIGATING 3 months ago - at 09/12/2024 02:51PM

Some customers are currently unable to utilize the Switch Company feature in QBO due to the option not appearing under the Gear Icon. We’ve identified the source of the problem and are working to resolve the issue.

As a workaround, you can log out of QBO and log back in to select the desired company.

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