Outage in QuickBooks

Some customers are unable to login in to QuickBooks Online

Resolved Major
May 14, 2025 - Started 5 months ago - Lasted about 2 hours
Official incident page

Incident Report

Some customers are currently unable to login in to their QuickBooks Online account and may be seeing "Something's not right. Try again" We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
Components affected
QuickBooks Self-Employed QuickBooks Online

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/14/2025 06:28PM

This incident has been resolved.

MONITORING 5 months ago - at 05/14/2025 05:44PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 5 months ago - at 05/14/2025 05:24PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 05/14/2025 05:23PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 05/14/2025 05:12PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 05/14/2025 04:50PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 05/14/2025 04:49PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 05/14/2025 04:45PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 05/14/2025 04:42PM

Some customers are currently unable to login in to their QuickBooks Online account and may be seeing "Something's not right. Try again" We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

source IsDown QBO login and access issues Reports started 16 minutes before official outage was reported

Users facing login problems and access issues in QBO. Repeated sign-outs and errors when accessing client accounts, with some reporting code 500 errors.

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