Outage in Radius Networks

Some SMS and voice services impacted by upstream telephony provider issue

Resolved Minor

August 28, 2025 - Started 5 months ago - Lasted about 5 hours

Incident Report

We are currently seeing degraded performance for voice services and elevated delays and errors in SMS delivery. Our team is actively investigating.

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Latest Updates ( sorted recent to last )

MONITORING 5 months ago - at 08/28/2025 09:54PM

We have observed SMS delivery returning to normal, error rates have decreased, and backlog of events has been processed. The upstream provider has indicated they are still addressing residual issues on certain US networks. We will continue to monitor closely.

IDENTIFIED 5 months ago - at 08/28/2025 07:53PM

Upstream provider issues have been identified and are limited to certain networks in the US, affecting a subset of short codes.

INVESTIGATING 5 months ago - at 08/28/2025 06:30PM

We are currently seeing degraded performance for voice services and elevated delays and errors in SMS delivery. Our team is actively investigating.

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