Outage in Radius Networks

Elevated error rates

Resolved Minor
October 20, 2025 - Started 8 days ago - Lasted about 7 hours

Incident Report

The Flybuy system is currently experiencing slightly elevated error rates as a result of a degradation of service from our upstream cloud provider. We have taken action to mitigate errors and are monitoring the situation. Will provide further updates as they become available.

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Latest Updates ( sorted recent to last )
MONITORING 8 days ago - at 10/20/2025 07:20PM

Error rates continue to decrease. We are actively monitoring as our upstream cloud providers continue to mitigate.

IDENTIFIED 8 days ago - at 10/20/2025 04:17PM

The Flybuy system continues to see slightly elevated error rates as a result of degradation of service from our upstream cloud provider. Our mitigation efforts are ongoing and are actively monitoring the situation. Will provide further updates when available.

INVESTIGATING 8 days ago - at 10/20/2025 02:31PM

The Flybuy system is currently experiencing slightly elevated error rates as a result of a degradation of service from our upstream cloud provider. We have taken action to mitigate errors and are monitoring the situation. Will provide further updates as they become available.

Latest Radius Networks outages

Some SMS and voice services impacted by upstream telephony provider issue - 2 months ago
Elevated Background Job Latency - 2 months ago
Elevated Error Rates - 3 months ago
Flybuy Dashboards and Merchant Portal Pages Not Loading - 9 months ago
Elevated errors from upstream service provider partners - about 1 year ago

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