[EMEA] Rainbow Hub – Call issues after attended transfer from a Call Queue (Alphalink and Telenet)

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Our teams have made progress on the issue affecting some Rainbow Hub customers. The issue is linked to a recent platform change affecting how transfers are handled. A fix has been developed and is being validated. We will share the deployment schedule as soon as validation is complete. Until the fix is deployed, we recommend:* using blind (direct) transfer instead of attended transfer, or* answering and transferring Call Queue calls from the Rainbow application on a PC.Our teams remain fully engaged to resolve this issue as quickly as possible.

**Scheduled Deployment Update**Final validation testing has been successfully completed. A fix for the **Rainbow Hub Call Queue attended transfer issue** is scheduled for deployment in **EMEA today, September 29, at 21:00 CEST**.During the deployment window, a service interruption of up to **10 minutes** may occur. The service will be closely monitored following deployment, and we will provide a further update once the rollout has been completed.Thank you for your patience and understanding.

**Monitoring**The fix for the Rainbow Hub Call Queue attended transfer issue was deployed yesterday at **21:00 CET**, as planned. We are currently monitoring the service and the fix is performing as expected.