Outage in Raptor Technology
PublicSchoolWORKS - PHP Vulnerability Update
Resolved Major
October 21, 2026 - Started about 23 hours ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
A critical PHP security vulnerability affecting organizations nationwide prompted Raptor Technology to proactively take the PublicSchoolWORKS platform offline to apply and validate necessary security updates. The outage impacted user access to training and compliance programs for approximately 2.3 hours. Service was restored following successful patching and testing of the platform.
We are notifying you of a recently announced critical security vulnerability affecting PHP that is impacting organizations nationwide. PHP is a technology that is one of the underlying components of the PublicSchoolWORKS (PSW) platform. While this vulnerability is not specific to PSW, we take any potential security risk very seriously. Out of an abundance of caution, we have made the proactive decision to temporarily take the platform offline while we implement and validate the necessary security updates. This precautionary measure reflects our commitment to protecting our customers and maintaining the security and integrity of the platform.
We are actively applying the necessary security updates and conducting thorough testing to ensure the platform is secure and functioning properly before restoring access. We anticipate service will be restored by the end of the day and will continue to provide updates as more information becomes available.
We recognize the importance of maintaining access to your training and compliance programs, particularly when deadlines are approaching. If you have an urgent training or compliance deadline that may be impacted by this interruption, please contact our Support team at support@publicschoolworks.com. We will work with you to help document the disruption and any resulting delays.
We sincerely apologize for the inconvenience and appreciate your patience and understanding as we work to restore service as quickly and safely as possible.
Thank you for your continued partnership,
We are actively applying the necessary security updates and conducting thorough testing to ensure the platform is secure and functioning properly before restoring access. We anticipate service will be restored by the end of the day and will continue to provide updates as more information becomes available.
We recognize the importance of maintaining access to your training and compliance programs, particularly when deadlines are approaching. If you have an urgent training or compliance deadline that may be impacted by this interruption, please contact our Support team at support@publicschoolworks.com. We will work with you to help document the disruption and any resulting delays.
We sincerely apologize for the inconvenience and appreciate your patience and understanding as we work to restore service as quickly and safely as possible.
Thank you for your continued partnership,
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Latest Updates ( sorted recent to last )
about 23 hours ago - at 10/21/2026 04:27PM
We are notifying you of a recently announced critical security vulnerability affecting PHP that is impacting organizations nationwide. PHP is a technology that is one of the underlying components of the PublicSchoolWORKS (PSW) platform. While this vulnerability is not specific to PSW, we take any potential security risk very seriously. Out of an abundance of caution, we have made the proactive decision to temporarily take the platform offline while we implement and validate the necessary security updates. This precautionary measure reflects our commitment to protecting our customers and maintaining the security and integrity of the platform.
We are actively applying the necessary security updates and conducting thorough testing to ensure the platform is secure and functioning properly before restoring access. We anticipate service will be restored by the end of the day and will continue to provide updates as more information becomes available.
We recognize the importance of maintaining access to your training and compliance programs, particularly when deadlines are approaching. If you have an urgent training or compliance deadline that may be impacted by this interruption, please contact our Support team at support@publicschoolworks.com. We will work with you to help document the disruption and any resulting delays.
We sincerely apologize for the inconvenience and appreciate your patience and understanding as we work to restore service as quickly and safely as possible.
Thank you for your continued partnership,
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