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Outage in Rebill.com

Solved: Partial Service Degradation in Peru, Chile, and Mexico for Debit and Credit Card Processing

Resolved Minor
August 21, 2024 - Started over 1 year ago
Official incident page

Incident Report

Dear merchants, We experienced a temporary service degradation affecting debit and credit card processing in Chile, Peru y Mexico. The impact was as follows: Chile: August 21, 16:27 - 17:18 (GMT-3) Peru: August 22, 15:11 - August 23, 00:39 (GMT-3) Mexico: August 22, 13:31 - 16:40 (GMT-3) Our team has successfully implemented a resolution to address the underlying issue. We are actively monitoring the situation to ensure continued stability. For any concerns or if you require further assistance, please don't hesitate to contact our support team at support@rebill.com. We appreciate your understanding and apologize for any inconvenience this may have caused. Ensuring a reliable service remains our top priority.

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RESOLVED over 1 year ago - at 08/23/2024 07:56PM

Dear merchants,

We experienced a temporary service degradation affecting debit and credit card processing in Chile, Peru y Mexico. The impact was as follows:

Chile: August 21, 16:27 - 17:18 (GMT-3)
Peru: August 22, 15:11 - August 23, 00:39 (GMT-3)
Mexico: August 22, 13:31 - 16:40 (GMT-3)

Our team has successfully implemented a resolution to address the underlying issue. We are actively monitoring the situation to ensure continued stability.

For any concerns or if you require further assistance, please don't hesitate to contact our support team at support@rebill.com.

We appreciate your understanding and apologize for any inconvenience this may have caused. Ensuring a reliable service remains our top priority.

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