Outage in Rebuy

Challenges with Smart Cart v2

Resolved Minor
December 18, 2024 - Started 4 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently receiving reports that Smart Cart v2 is experiencing intermittent loading issues for some customers. Legacy carts continue to function as expected, while v2 carts have temporarily reverted to the native cart. Our team is actively investigating the situation. Thank you for your patience.
Components affected
Rebuy Smart Cart
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 12/18/2024 01:17PM

The issue has been resolved, and our engineering team will conduct a root cause analysis. We will provide an update in this outage with the post-mortem once it is complete.

MONITORING 4 days ago - at 12/18/2024 01:10PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 days ago - at 12/18/2024 12:20PM

We are currently receiving reports that Smart Cart v2 is experiencing intermittent loading issues for some customers. Legacy carts continue to function as expected, while v2 carts have temporarily reverted to the native cart. Our team is actively investigating the situation. Thank you for your patience.

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High Latency - 22 days ago
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