Outage in Rebuy

Intermittent Internal server errors

Resolved Major
November 18, 2025 - Started 1 day ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently impacted by an outage that our cloud provider is experiencing. We are seeing some services recover, but customers may continue to observe higher-than-normal error rates as we continue remediation efforts. The team is working on the issue and we will relay any information that we get as we get it. Thank you for your patience.

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 11/18/2025 01:56PM

Our third-party provider has confirmed that the issue is identified and fully resolved, and our systems are operating normally. We are no longer seeing any related errors or service impact.
We are working with the provider to understand the root cause and will share a post-mortem as soon as it becomes available.

MONITORING 1 day ago - at 11/18/2025 01:18PM

The cloud provider has identified the issue and restored service. All systems are operational. Continuing to monitor.

MONITORING 1 day ago - at 11/18/2025 01:15PM

They have implemented the fix and we are now seeing pre-outage performance return. We are monitoring for further updates.

IDENTIFIED 1 day ago - at 11/18/2025 01:12PM

The provider has just announced that the issue has been identified and a fix is underway. We are seeing things beginning to stabilize on our monitoring.

INVESTIGATING 1 day ago - at 11/18/2025 12:47PM

We are still encountering intermittent errors. The team continues the investigation and remediation efforts.

INVESTIGATING 1 day ago - at 11/18/2025 12:32PM

We are currently impacted by an outage that our cloud provider is experiencing. We are seeing some services recover, but customers may continue to observe higher-than-normal error rates as we continue remediation efforts. The team is working on the issue and we will relay any information that we get as we get it. Thank you for your patience.

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