Outage in Rebuy
Rebuy Admin Inaccessible
Resolved MajorIncident Report
Summary AI Generated
The Rebuy Portal experienced a 1.5-hour major incident during which users were unable to access the admin console and post-purchase offers failed to render correctly on some storefronts. A fix was identified and implemented, restoring admin access and correcting post-purchase offer rendering. The incident was confirmed resolved, with a post-mortem planned to address root cause.
We are currently investigating an issue with users unable to access the admin console. All on-site functionality remains functional.
Components affected
Rebuy PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 07/24/2026 08:35AM
All tests are showing positive results and we're confirming these issues as resolved at this time. We'll continue investigating root cause and will follow up with a post mortem once that's complete.
MONITORING
4 days ago - at 07/24/2026 08:29AM
A fix has been implemented. We're now seeing admin access restored and post-purchase offers rendering correctly on the impacted sites we're aware of. We are monitoring to ensure stability at this time.
IDENTIFIED
4 days ago - at 07/24/2026 08:25AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
4 days ago - at 07/24/2026 08:20AM
We're continuing to investigate the admin portal access issues. We've also identified that post-purchase offers are not rendering correctly for some shops. Our team is actively investigating this as well and will share updates as we learn more.
INVESTIGATING
4 days ago - at 07/24/2026 07:59AM
We are continuing to investigate this issue.
INVESTIGATING
4 days ago - at 07/24/2026 07:06AM
We are currently investigating an issue with users unable to access the admin console. All on-site functionality remains functional.
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