Outage in Rebuy
Non-Legacy (v2) Smart Cart Errors
Resolved MinorIncident Report
Summary AI Generated
For approximately 52 minutes, merchants using Rebuy's non-legacy (v2) Smart Cart experienced loading failures, causing the native cart to display instead. The issue affected the Smart Cart component and was actively investigated by the team. Error rates dropped and normal Smart Cart functionality was restored, with the incident confirmed resolved after a monitoring period.
We're aware that some merchants using non-legacy Smart Cart are experiencing loading issues and the native cart is loading instead. Our team is actively investigating the cause and working on a fix. We'll share an update as soon as we know more.
Components affected
Rebuy Smart CartTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 07/07/2026 11:20PM
This incident is now closed. The loading issue affecting non-legacy Smart Cart has been resolved, and we've confirmed stability over the monitoring period. If you continue to see any issues, please reach out and we'll take a look right away.
MONITORING
14 days ago - at 07/07/2026 11:11PM
Error rates have dropped and Smart Cart loading appears to be functioning normally again. We're monitoring for for stability.
INVESTIGATING
14 days ago - at 07/07/2026 11:00PM
We are continuing to investigate this issue.
INVESTIGATING
14 days ago - at 07/07/2026 10:30PM
We're aware that some merchants using non-legacy Smart Cart are experiencing loading issues and the native cart is loading instead. Our team is actively investigating the cause and working on a fix. We'll share an update as soon as we know more.
Latest Rebuy outages
Widgets and Bundle Builder not rendering - 7 days ago
Admin and On-Site Functionality Degraded - 2 months ago
Smart Cart V2 Performance Release - Native Cart Regression - 2 months ago
Smart Cart Loading Issues - 3 months ago
Rebuy Admin - 4 months ago
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