Double Add to Cart Issue with Smart Cart - Temporary Workaround

The incident has been resolved. Our team will document the root cause and share the findings in this incident once available.

We are continuing to monitor for any further issues. None have been reported or uncovered through testing at this time.

We’ve successfully tested and deployed a solution to prevent the duplicate add-to-cart (ATC) events from occurring. Our team has verified the fix with several stores that reported the issue, and we can confirm that it’s no longer happening.

We will continue monitoring the situation over the next few hours to ensure everything is running smoothly. If you notice any unusual behavior, please notify our support team immediately.

We are aware of an ongoing issue with double add-to-cart events in Smart Cart that we reported on last week, which may still be affecting some users. Our team is actively investigating this further to find a permanent solution. In the meantime, we have identified a temporary workaround that can be implemented within your Smart Cart settings.

If you're experiencing double add-to-cart events when adding a single product to your cart, please follow the steps below based on your version of Smart Cart:

For New Carts (v2):
1. Go to your Smart Cart.
2. Click "Global Settings" at the bottom of the page.
3. Locate the "Product Form Submission Behavior" setting and change it to "Disabled (Smart Cart does not manage)."
4. Refresh your product page and test to confirm the issue is resolved.

For Legacy Smart Carts:
1. Go to your Smart Cart.
2. Scroll down to find the "Product Form Redirect" setting and change it to "Disabled (Smart Cart does not manage)."
3. Refresh your product page and test to confirm the issue is resolved.

For more details on the previously reported issue, please visit: https://status.rebuyengine.com/incidents/ddkm5p8xgb7c

We will continue to work the situation and provide updates as soon as possible. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we work toward a resolution.