Intermittent Sync Issues Affecting Reporting, Widgets, and Smart Cart

The issue has been resolved. Our team is preparing a formal RCA and will post it once complete.

A fix has been implemented and we are monitoring the results.

The issue has been identified, and we are actively deploying a fix.

Product images in the widgets are still exhibiting inconsistent behavior, but the carts and checkout functionality continue to be working properly. Our team is working on identifying the root cause.

Additional improvements are being observed; however, sporadic issues persist across some stores, primarily related to product synchronization. Our team is continuing to investigate the situation.

We are continuing to see improvements and are implementing an additional change to further alleviate the issue while we continue to investigate root cause.

We're beginning to see some errors resolving and signs of improvement, but the issue is not yet fully resolved. Our team continues to actively troubleshoot and assess next steps to fully address the underlying problem.

A change is being implemented to help alleviate the issue.

We are continuing to investigate this issue.

We’re currently investigating multiple reports of sync issues that are intermittently affecting reporting features, on-site widgets, and the smart cart. This issue appears to be sporadic and does not impact all clients. Our engineering team is actively working to identify and resolve the problem. We’ll provide updates as we learn more.