Outage in Recare

Users unable to log in

Resolved Major
November 05, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

Users are currently unable to log in due to a disruption with one of our external providers - https://status.seald.io/ Aufgrund einer externen Störung außerhalb unserer Kontrolle können aktuell keine Bestätigungscodes für die Anmeldung bei Recare versendet werden. Es wird aktiv an der Behebung des Problems gearbeitet. Wir bitten Sie für die Unannehmlichkeiten um Entschuldigung.
Components affected
Recare Sender App Recare Receiver App

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/05/2025 09:24AM

Our external provider has confirmed the incident has been resolved. Confirmation codes are being sent out again and users can log in to the application.

MONITORING about 2 months ago - at 11/05/2025 08:06AM

The issue appears to have been resolved. We will continue monitoring for any changes.

INVESTIGATING about 2 months ago - at 11/05/2025 06:27AM

Users are currently unable to log in due to a disruption with one of our external providers - https://status.seald.io/

Aufgrund einer externen Störung außerhalb unserer Kontrolle können aktuell keine Bestätigungscodes für die Anmeldung bei Recare versendet werden. Es wird aktiv an der Behebung des Problems gearbeitet. Wir bitten Sie für die Unannehmlichkeiten um Entschuldigung.

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