Outage in ReCharge Payments

Distributed denial-of-service attack

Resolved Minor

February 21, 2022 - Started almost 4 years ago - Lasted about 1 month
Official incident page

Incident Report

We are experiencing a distributed denial-of-service (DDoS) attack. We will continue to post updates on mitigation.

Components affected

ReCharge Payments ReCharge API ReCharge Payments ReCharge Admin panel ReCharge Payments ReCharge Checkout ReCharge Payments ReCharge Marketing website ReCharge Payments ReCharge Developer documentation ReCharge Payments Charge Processing

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Latest Updates ( sorted recent to last )

MONITORING almost 4 years ago - at 02/21/2022 04:05PM

The traffic has currently subsided but we are continuing proactive mitigation efforts in the event traffic surges again.

MONITORING almost 4 years ago - at 02/21/2022 04:04PM

The traffic has currently subsided but we are continuing proactive mitigation efforts in the event traffic surges again.

INVESTIGATING almost 4 years ago - at 02/21/2022 03:46PM

We are continuing to investigate this issue.

INVESTIGATING almost 4 years ago - at 02/21/2022 03:44PM

We are experiencing a distributed denial-of-service (DDoS) attack. We will continue to post updates on mitigation.

Latest ReCharge Payments outages

Degraded Admin Accessibility - about 1 month ago

API degradation across several services - about 1 month ago

Issue with charge processing - 3 months ago

Email Domain Authentication Issues - 3 months ago

Missing Data in Email Analytics - 3 months ago

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