Outage in ReCharge Payments

Elevated errors affected by our Cloud Hosting Provider.

Resolved Minor

March 30, 2023 - Started almost 3 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are experiencing service degradation across all services due to an issue at our Cloud Hosting Provider, we will provide updates as we have them.

Components affected

ReCharge Payments ReCharge API ReCharge Payments ReCharge Admin panel ReCharge Payments ReCharge Checkout ReCharge Payments ReCharge Marketing website ReCharge Payments Shopify API & Mobile ReCharge Payments Shopify Admin ReCharge Payments Shopify Third party services ReCharge Payments Shopify Storefront ReCharge Payments Avalara Tax Calculation Service ReCharge Payments AWS s3-us-west-1 ReCharge Payments AWS s3-us-west-2 ReCharge Payments SendGrid API v2 ReCharge Payments ReCharge Developer documentation ReCharge Payments Google Cloud Platform Google Cloud Networking ReCharge Payments Google Cloud Platform Google Cloud SQL ReCharge Payments Google Cloud Platform Google Container Engine ReCharge Payments Google Cloud Platform Google Compute Engine ReCharge Payments Google Cloud Platform Identity & Access Management ReCharge Payments Google Cloud Platform Identity & Security ReCharge Payments Zendesk ReCharge Payments Charge Processing

Need to monitor ReCharge Payments outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 03/30/2023 02:54PM

Our Cloud Hosting Provider has reported that the issue has been identified and the impact has been reduced. Currently, Recharge is seeing recovery in all services, and will continue to monitor and reopen this incident if needed.

MONITORING almost 3 years ago - at 03/30/2023 11:41AM

We’re seeing a recovery in our services and will continue to observe for any potential issues.

INVESTIGATING almost 3 years ago - at 03/30/2023 10:29AM

We are experiencing service degradation across all services due to an issue at our Cloud Hosting Provider, we will provide updates as we have them.

Latest ReCharge Payments outages

Degraded Admin Accessibility - about 1 month ago

API degradation across several services - about 1 month ago

Issue with charge processing - 3 months ago

Email Domain Authentication Issues - 3 months ago

Missing Data in Email Analytics - 3 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5450 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook