Outage in ReCharge Payments

Elevated errors affected by our Cloud Hosting Provider.

Resolved Minor
March 30, 2023 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

We are experiencing service degradation across all services due to an issue at our Cloud Hosting Provider, we will provide updates as we have them.
Components affected
ReCharge Payments AWS s3-us-west-1 ReCharge Payments Google Cloud Platform Identity & Security ReCharge Payments Shopify API & Mobile ReCharge Payments Google Cloud Platform Identity & Access Management ReCharge Payments Google Cloud Platform Google Compute Engine ReCharge Payments Charge Processing ReCharge Payments Google Cloud Platform Google Container Engine ReCharge Payments AWS s3-us-west-2 ReCharge Payments ReCharge Checkout ReCharge Payments Shopify Admin ReCharge Payments ReCharge Marketing website ReCharge Payments Avalara Tax Calculation Service ReCharge Payments SendGrid API v2 ReCharge Payments ReCharge API ReCharge Payments ReCharge Admin panel ReCharge Payments Shopify Third party services ReCharge Payments Shopify Storefront ReCharge Payments Zendesk ReCharge Payments ReCharge Developer documentation ReCharge Payments Google Cloud Platform Google Cloud Networking ReCharge Payments Google Cloud Platform Google Cloud SQL
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/30/2023 02:54PM

Our Cloud Hosting Provider has reported that the issue has been identified and the impact has been reduced. Currently, Recharge is seeing recovery in all services, and will continue to monitor and reopen this incident if needed.

MONITORING over 1 year ago - at 03/30/2023 11:41AM

We’re seeing a recovery in our services and will continue to observe for any potential issues.

INVESTIGATING over 1 year ago - at 03/30/2023 10:29AM

We are experiencing service degradation across all services due to an issue at our Cloud Hosting Provider, we will provide updates as we have them.

Latest ReCharge Payments outages

Shopify checkout endpoints and Shopify shipping rate sync errors - 9 days ago
Analytics failing to load some customer data - 12 days ago
Charge errors on limited recurring charges - about 1 month ago
Charge errors on limited recurring charges - about 1 month ago
Customer Portal Inaccessible - about 1 month ago

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