Outage in ReCharge Payments

Cloud services outage

Resolved Major

May 03, 2023 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

Our team is investigating an outage in cloud services. We are currently reviewing to determine the source of the outage.

Components affected

ReCharge Payments ReCharge API ReCharge Payments ReCharge Admin panel ReCharge Payments ReCharge Checkout

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 05/03/2023 11:44PM

This incident has been resolved.

MONITORING almost 3 years ago - at 05/03/2023 10:06PM

Areas impacted by this issue are now restored and operating normally.

MONITORING almost 3 years ago - at 05/03/2023 09:12PM

We are continuing to monitor for any further issues.

MONITORING almost 3 years ago - at 05/03/2023 09:03PM

A fix has been implemented and we are reviewing each impacted area to ensure successful restoration of services.

IDENTIFIED almost 3 years ago - at 05/03/2023 09:01PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 3 years ago - at 05/03/2023 08:33PM

The issue has been identified and our team is in the process of resolving.

INVESTIGATING almost 3 years ago - at 05/03/2023 08:26PM

Our team is investigating an outage in cloud services. We are currently reviewing to determine the source of the outage.

Latest ReCharge Payments outages

Analytics daily refresh failed impacting data exports. - 8 days ago

Renew Rate Dashboard Error - 2 months ago

Degraded Admin Accessibility - 4 months ago

API degradation across several services - 4 months ago

Issue with charge processing - 5 months ago

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