Outage in ReCharge Payments

Some Recharge subscriptions not being created after Shopify checkout process

Resolved Major
August 11, 2023 - Started about 2 years ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating an issue where some Shopify checkout orders for subscriptions are not getting passed to Recharge, resulting in accounts and subscriptions not being created in the Recharge dashboard.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/13/2023 02:54AM

This issue has been resolved.

IDENTIFIED about 2 years ago - at 08/12/2023 12:15AM

This issue has been identified as an error with Shopify's subscription contract/create webhooks. These webhooks are normally sent after a checkout occurs and would result in the creation of the Recharge customer account and subscription. We are currently in communication with Shopify's team regarding this issue.

INVESTIGATING about 2 years ago - at 08/11/2023 11:41PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 08/11/2023 11:41PM

We are currently investigating an issue where some Shopify checkout orders for subscriptions are not getting passed to Recharge, resulting in accounts and subscriptions not being created in the Recharge dashboard.

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