Outage in ReCharge Payments
Some Recharge subscriptions not being created after Shopify checkout process
Resolved MajorIncident Report
We are currently investigating an issue where some Shopify checkout orders for subscriptions are not getting passed to Recharge, resulting in accounts and subscriptions not being created in the Recharge dashboard.
Components affected
ReCharge Payments Shopify API & MobileTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 08/13/2023 02:54AM
This issue has been resolved.
IDENTIFIED
over 2 years ago - at 08/12/2023 12:15AM
This issue has been identified as an error with Shopify's subscription contract/create webhooks. These webhooks are normally sent after a checkout occurs and would result in the creation of the Recharge customer account and subscription. We are currently in communication with Shopify's team regarding this issue.
INVESTIGATING
over 2 years ago - at 08/11/2023 11:41PM
We are continuing to investigate this issue.
INVESTIGATING
over 2 years ago - at 08/11/2023 11:41PM
We are currently investigating an issue where some Shopify checkout orders for subscriptions are not getting passed to Recharge, resulting in accounts and subscriptions not being created in the Recharge dashboard.
Latest ReCharge Payments outages
Renew Rate Dashboard Error - 2 months ago
Degraded Admin Accessibility - 4 months ago
API degradation across several services - 4 months ago
Issue with charge processing - 5 months ago
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