Outage in ReCharge Payments

Some Shopify stores experiencing errors with products

Resolved Major

September 13, 2023 - Started over 2 years ago - Lasted about 8 hours
Official incident page

Incident Report

We are investigating an issue with Shopify products within Recharge. This is impacting some Shopify checkouts and product management within Recharge.

Components affected

ReCharge Payments ReCharge API ReCharge Payments ReCharge Checkout ReCharge Payments Charge Processing ReCharge Payments ReCharge Admin panel

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 09/13/2023 10:05PM

This issue is now resolved.

MONITORING over 2 years ago - at 09/13/2023 05:08PM

Our team is seeing majority improvement in all areas and are finalizing next steps.

MONITORING over 2 years ago - at 09/13/2023 03:32PM

We've implemented a fix and are seeing recovery. Our team is monitoring changes to ensure proper restoration of service.

INVESTIGATING over 2 years ago - at 09/13/2023 03:21PM

Our engineering team is continuing to review this issue and determine next steps.

INVESTIGATING over 2 years ago - at 09/13/2023 02:59PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 09/13/2023 02:16PM

We are investigating an issue with Shopify products within Recharge. This is impacting some Shopify checkouts and product management within Recharge.

Latest ReCharge Payments outages

Analytics daily refresh failed impacting data exports. - 8 days ago

Renew Rate Dashboard Error - 2 months ago

Degraded Admin Accessibility - 4 months ago

API degradation across several services - 4 months ago

Issue with charge processing - 5 months ago

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