Outage in ReCharge Payments

Data Processing Delays

Resolved Minor
November 01, 2023 - Started about 1 year ago - Lasted about 8 hours
Official incident page

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Outage Details

Our system is currently processing a high volume of charges and associated data that is typical for the first day of a calendar month. Stores may see a slower than anticipated processing time as well as some difficulty exporting data. Our engineering team is aware and working to improve performance across multiple areas.
Components affected
ReCharge Payments Charge Processing ReCharge Payments ReCharge API
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/01/2023 11:35PM

This incident has been resolved.

MONITORING about 1 year ago - at 11/01/2023 07:22PM

We are seeing processing times and performance returning to normal. Our team is continuing to monitor.

IDENTIFIED about 1 year ago - at 11/01/2023 03:45PM

Our team has made minor adjustments to processing and we are seeing improved performance in charge processing. We're continuing to investigate additional areas.

INVESTIGATING about 1 year ago - at 11/01/2023 03:25PM

Our system is currently processing a high volume of charges and associated data that is typical for the first day of a calendar month. Stores may see a slower than anticipated processing time as well as some difficulty exporting data. Our engineering team is aware and working to improve performance across multiple areas.

Latest ReCharge Payments outages

Shopify checkout endpoints and Shopify shipping rate sync errors - 9 days ago
Analytics failing to load some customer data - 12 days ago
Charge errors on limited recurring charges - about 1 month ago
Charge errors on limited recurring charges - about 1 month ago
Customer Portal Inaccessible - about 1 month ago

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