Outage in ReCharge Payments

Data Processing Delays

Resolved Minor
November 01, 2023 - Started almost 2 years ago - Lasted about 8 hours
Official incident page

Incident Report

Our system is currently processing a high volume of charges and associated data that is typical for the first day of a calendar month. Stores may see a slower than anticipated processing time as well as some difficulty exporting data. Our engineering team is aware and working to improve performance across multiple areas.
Components affected
ReCharge Payments Charge Processing ReCharge Payments ReCharge API

Need to monitor ReCharge Payments outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/01/2023 11:35PM

This incident has been resolved.

MONITORING almost 2 years ago - at 11/01/2023 07:22PM

We are seeing processing times and performance returning to normal. Our team is continuing to monitor.

IDENTIFIED almost 2 years ago - at 11/01/2023 03:45PM

Our team has made minor adjustments to processing and we are seeing improved performance in charge processing. We're continuing to investigate additional areas.

INVESTIGATING almost 2 years ago - at 11/01/2023 03:25PM

Our system is currently processing a high volume of charges and associated data that is typical for the first day of a calendar month. Stores may see a slower than anticipated processing time as well as some difficulty exporting data. Our engineering team is aware and working to improve performance across multiple areas.

Latest ReCharge Payments outages

Missing Data in Email Analytics - 9 days ago
Analytics Data Delayed for 10/19/25 - 12 days ago
Internal Server Error in the onboarding checklist - 15 days ago
Analytics daily run data is impacted and not refreshed properly - 22 days ago
Analytic drill-down data is unavailable - 23 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook