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Outage in ReCharge Payments

Data Processing Delays

Resolved Minor
November 01, 2023 - Started over 2 years ago - Lasted about 8 hours
Official incident page

Incident Report

Our system is currently processing a high volume of charges and associated data that is typical for the first day of a calendar month. Stores may see a slower than anticipated processing time as well as some difficulty exporting data. Our engineering team is aware and working to improve performance across multiple areas.
Components affected
ReCharge Payments Charge Processing ReCharge Payments ReCharge API

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 11/01/2023 11:35PM

This incident has been resolved.

MONITORING over 2 years ago - at 11/01/2023 07:22PM

We are seeing processing times and performance returning to normal. Our team is continuing to monitor.

IDENTIFIED over 2 years ago - at 11/01/2023 03:45PM

Our team has made minor adjustments to processing and we are seeing improved performance in charge processing. We're continuing to investigate additional areas.

INVESTIGATING over 2 years ago - at 11/01/2023 03:25PM

Our system is currently processing a high volume of charges and associated data that is typical for the first day of a calendar month. Stores may see a slower than anticipated processing time as well as some difficulty exporting data. Our engineering team is aware and working to improve performance across multiple areas.

Latest ReCharge Payments outages

Analytics daily refresh failed impacting data exports. - 8 days ago
Renew Rate Dashboard Error - 2 months ago
Degraded Admin Accessibility - 4 months ago
API degradation across several services - 4 months ago
Issue with charge processing - 5 months ago

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