Outage in ReCharge Payments

Product updates delayed in Shopify storefronts, Recharge Dashboard, and Customer Portal due to Shopify webhook volume.

Resolved Major

November 24, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

The issue has been identified and a fix is being implemented.

Components affected

ReCharge Payments Shopify API & Mobile

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 11/24/2023 11:02PM

This incident has been resolved.

MONITORING over 2 years ago - at 11/24/2023 10:20PM

A fix has been implemented, we are seeing full resolution, and monitoring the results.

INVESTIGATING over 2 years ago - at 11/24/2023 09:20PM

We are experiencing errors on Checkout, the Customer portal, and Merchant dashboards and are currently investigating.

MONITORING over 2 years ago - at 11/24/2023 08:58PM

A fix has been implemented. We are currently completing an update for a backlog of affected stores and monitoring the results.

MONITORING over 2 years ago - at 11/24/2023 08:26PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 11/24/2023 08:13PM

The issue has been identified and a fix is being implemented.

Latest ReCharge Payments outages

Analytics daily refresh failed impacting data exports. - 9 days ago

Renew Rate Dashboard Error - 2 months ago

Degraded Admin Accessibility - 4 months ago

API degradation across several services - 4 months ago

Issue with charge processing - 5 months ago

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