Outage in ReCharge Payments

Components are not being added to some Bundles Orders in Shopify

Resolved Minor
December 14, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Our team has identified an issue with editing Bundles orders in Shopify which is impacting our ability to add Bundle components. We are working with Shopify to resolve the issue.
Components affected
ReCharge Payments Shopify Admin

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/14/2023 04:55PM

We are observing full recovery and all affected orders have been corrected

MONITORING almost 2 years ago - at 12/14/2023 04:13PM

We have validated Shopify's fix and are correcting any affected orders.

IDENTIFIED almost 2 years ago - at 12/14/2023 04:00PM

Shopify has implemented a fix that we are now validating.

INVESTIGATING almost 2 years ago - at 12/14/2023 02:42PM

Our team has identified an issue with editing Bundles orders in Shopify which is impacting our ability to add Bundle components. We are working with Shopify to resolve the issue.

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