Outage in ReCharge Payments

Required Maintenance: January 25

Resolved Minor

January 26, 2025 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

This Required Maintenance is still in progress, we will update once it completes.

Components affected

ReCharge Payments ReCharge API ReCharge Payments ReCharge Admin panel ReCharge Payments ReCharge Checkout ReCharge Payments ReCharge Marketing website ReCharge Payments Shopify API & Mobile ReCharge Payments Shopify Admin ReCharge Payments Shopify Third party services ReCharge Payments Shopify Storefront ReCharge Payments Avalara Tax Calculation Service ReCharge Payments AWS s3-us-west-1 ReCharge Payments AWS s3-us-west-2 ReCharge Payments SendGrid API v2 ReCharge Payments ReCharge Developer documentation ReCharge Payments Google Cloud Platform Google Cloud Networking ReCharge Payments Google Cloud Platform Google Cloud SQL ReCharge Payments Google Cloud Platform Google Container Engine ReCharge Payments Google Cloud Platform Google Compute Engine ReCharge Payments Google Cloud Platform Identity & Access Management ReCharge Payments Google Cloud Platform Identity & Security ReCharge Payments Zendesk ReCharge Payments Charge Processing

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/26/2025 05:37AM

This maintenance is complete and all services are back online.

MONITORING about 1 year ago - at 01/26/2025 04:05AM

This Required Maintenance is still in progress, we will update once it completes.

Latest ReCharge Payments outages

Degraded Admin Accessibility - about 1 month ago

API degradation across several services - about 1 month ago

Issue with charge processing - 3 months ago

Email Domain Authentication Issues - 3 months ago

Missing Data in Email Analytics - 3 months ago

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