Outage in ReCharge Payments

Required Maintenance: January 25

Resolved Major
January 26, 2025 - Started 10 months ago - Lasted 8 days
Official incident page

Incident Report

Maintenance is ongoing.
Components affected
ReCharge Payments Charge Processing ReCharge Payments ReCharge Developer documentation ReCharge Payments ReCharge API ReCharge Payments ReCharge Admin panel ReCharge Payments ReCharge Checkout ReCharge Payments ReCharge Marketing website

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 02/03/2025 02:08PM

This incident has been resolved.

MONITORING 10 months ago - at 01/29/2025 04:37PM

We are still seeing recovery, and analytics backfilling remains in progress. Analytics from January 26, 2025 onward, may be unavailable at this time. Our team is actively working to resolve fully.

MONITORING 10 months ago - at 01/27/2025 01:47PM

We continue to see recovery across all systems, some stores may see a delay in the data from 1/26/25 populating in the Analytics dashboards.

MONITORING 10 months ago - at 01/26/2025 11:24PM

We continue to see recovery across all systems and continue to monitor as any backlogs process.

MONITORING 10 months ago - at 01/26/2025 08:59PM

We are seeing recovery across all systems and continue to monitor as any backlogs process.

INVESTIGATING 10 months ago - at 01/26/2025 06:13PM

We are receiving reports of some users experiencing degraded performance and a delay in order processing. We are continuing to work to resolve this issue.

INVESTIGATING 10 months ago - at 01/26/2025 01:49PM

We are receiving reports of some users experiencing degraded performance and a delay in order processing. We are currently investigating this issue.

INVESTIGATING 10 months ago - at 01/26/2025 11:12AM

We are currently investigating this issue.

MONITORING 10 months ago - at 01/26/2025 10:23AM

Our Engineers have completed the upgrade work and are monitoring.

INVESTIGATING 10 months ago - at 01/26/2025 07:13AM

Maintenance is ongoing.

Latest ReCharge Payments outages

Issue with charge processing - 12 days ago
Email Domain Authentication Issues - 17 days ago
Missing Data in Email Analytics - 29 days ago
Analytics Data Delayed for 10/19/25 - about 1 month ago
Internal Server Error in the onboarding checklist - about 1 month ago

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