Outage in ReCharge Payments

Required Maintenance: January 25

Resolved Major
January 26, 2025 - Started 28 days ago - Lasted 8 days
Official incident page

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Outage Details

Maintenance is ongoing.
Components affected
ReCharge Payments Charge Processing ReCharge Payments ReCharge Developer documentation ReCharge Payments ReCharge API ReCharge Payments ReCharge Admin panel ReCharge Payments ReCharge Checkout ReCharge Payments ReCharge Marketing website
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 02/03/2025 02:08PM

This incident has been resolved.

MONITORING 24 days ago - at 01/29/2025 04:37PM

We are still seeing recovery, and analytics backfilling remains in progress. Analytics from January 26, 2025 onward, may be unavailable at this time. Our team is actively working to resolve fully.

MONITORING 26 days ago - at 01/27/2025 01:47PM

We continue to see recovery across all systems, some stores may see a delay in the data from 1/26/25 populating in the Analytics dashboards.

MONITORING 27 days ago - at 01/26/2025 11:24PM

We continue to see recovery across all systems and continue to monitor as any backlogs process.

MONITORING 27 days ago - at 01/26/2025 08:59PM

We are seeing recovery across all systems and continue to monitor as any backlogs process.

INVESTIGATING 27 days ago - at 01/26/2025 06:13PM

We are receiving reports of some users experiencing degraded performance and a delay in order processing. We are continuing to work to resolve this issue.

INVESTIGATING 27 days ago - at 01/26/2025 01:49PM

We are receiving reports of some users experiencing degraded performance and a delay in order processing. We are currently investigating this issue.

INVESTIGATING 27 days ago - at 01/26/2025 11:12AM

We are currently investigating this issue.

MONITORING 27 days ago - at 01/26/2025 10:23AM

Our Engineers have completed the upgrade work and are monitoring.

INVESTIGATING 28 days ago - at 01/26/2025 07:13AM

Maintenance is ongoing.

Latest ReCharge Payments outages

Shopify refunds not updating status on Recharge side - 4 days ago
Required Maintenance: January 25 - 28 days ago
Increased Klaviyo errors - 29 days ago
Discount codes in some cases showing incorrect value - about 1 month ago
Duplicate products being added during SCI Checkout - about 1 month ago

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