Outage in ReCharge Payments
Required Maintenance: January 25
Resolved MajorIncident Report
Maintenance is ongoing.
Components affected
ReCharge Payments ReCharge API ReCharge Payments ReCharge Admin panel ReCharge Payments ReCharge Checkout ReCharge Payments ReCharge Marketing website ReCharge Payments ReCharge Developer documentation ReCharge Payments Charge ProcessingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 02/03/2025 02:08PM
This incident has been resolved.
MONITORING
about 1 year ago - at 01/29/2025 04:37PM
We are still seeing recovery, and analytics backfilling remains in progress. Analytics from January 26, 2025 onward, may be unavailable at this time. Our team is actively working to resolve fully.
MONITORING
about 1 year ago - at 01/27/2025 01:47PM
We continue to see recovery across all systems, some stores may see a delay in the data from 1/26/25 populating in the Analytics dashboards.
MONITORING
about 1 year ago - at 01/26/2025 11:24PM
We continue to see recovery across all systems and continue to monitor as any backlogs process.
MONITORING
about 1 year ago - at 01/26/2025 08:59PM
We are seeing recovery across all systems and continue to monitor as any backlogs process.
INVESTIGATING
about 1 year ago - at 01/26/2025 06:13PM
We are receiving reports of some users experiencing degraded performance and a delay in order processing. We are continuing to work to resolve this issue.
INVESTIGATING
about 1 year ago - at 01/26/2025 01:49PM
We are receiving reports of some users experiencing degraded performance and a delay in order processing. We are currently investigating this issue.
INVESTIGATING
about 1 year ago - at 01/26/2025 11:12AM
We are currently investigating this issue.
MONITORING
about 1 year ago - at 01/26/2025 10:23AM
Our Engineers have completed the upgrade work and are monitoring.
INVESTIGATING
about 1 year ago - at 01/26/2025 07:13AM
Maintenance is ongoing.
Latest ReCharge Payments outages
Merchant Admin Access Degraded - about 13 hours ago
Analytics daily refresh failed impacting data exports. - 17 days ago
Renew Rate Dashboard Error - 2 months ago
Degraded Admin Accessibility - 4 months ago
API degradation across several services - 4 months ago
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