Outage in ReCharge Payments

Shopify services down

Resolved Minor

April 02, 2025 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are observing issues with accessing several Shopify services. We have reached out to Shopify and they are currently investigating.

Components affected

ReCharge Payments Shopify API & Mobile ReCharge Payments Shopify Admin ReCharge Payments Shopify Third party services ReCharge Payments Shopify Storefront

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 04/02/2025 04:40AM

Shopify has reported that this issue has been resolved (https://www.shopifystatus.com). We’ve reviewed all impact and corrected any unexpected outcomes as a result of the Shopify incident.

IDENTIFIED 11 months ago - at 04/02/2025 03:37AM

We observed issues related to accessing Shopify services. For updates on the issue, please see Shopify's status page - https://www.shopifystatus.com/

Our team is investigating and monitoring impact.

INVESTIGATING 11 months ago - at 04/02/2025 03:26AM

We are observing issues with accessing several Shopify services. We have reached out to Shopify and they are currently investigating.

Latest ReCharge Payments outages

Degraded Admin Accessibility - about 2 months ago

API degradation across several services - about 2 months ago

Issue with charge processing - 3 months ago

Email Domain Authentication Issues - 3 months ago

Missing Data in Email Analytics - 4 months ago

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