Outage in ReCharge Payments
Customers unable to utilize Frictionless Payment Updates
Resolved Minor
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Outage Details
Components affected
ReCharge Payments ReCharge Admin panelLatest Updates ( sorted recent to last )
This incident has been resolved. Frictionless Payment updates are working as expected.
A fix has been implemented and customers can now utilize Frictionless Payment updates again. We are seeing recovery and will continue monitoring.
We are observing issues of some customers unable to update their payment method using Frictionless Payment updates. Our team has identified the issue and is working on a fix. In the meantime, customers will be directed to update their payment method via the Shopify "send email" update.
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