Outage in ReCharge Payments
Customers unable to utilize Frictionless Payment Updates
Resolved MinorIncident Report
We are observing issues of some customers unable to update their payment method using Frictionless Payment updates. Our team has identified the issue and is working on a fix. In the meantime, customers will be directed to update their payment method via the Shopify "send email" update.
Components affected
ReCharge Payments ReCharge Admin panelNeed to monitor ReCharge Payments outages?
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 04/17/2025 01:36AM
This incident has been resolved. Frictionless Payment updates are working as expected.
MONITORING
7 months ago - at 04/17/2025 12:12AM
A fix has been implemented and customers can now utilize Frictionless Payment updates again. We are seeing recovery and will continue monitoring.
IDENTIFIED
7 months ago - at 04/16/2025 11:00PM
We are observing issues of some customers unable to update their payment method using Frictionless Payment updates. Our team has identified the issue and is working on a fix. In the meantime, customers will be directed to update their payment method via the Shopify "send email" update.
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