Outage in ReCharge Payments

Customers unable to utilize Frictionless Payment Updates

Resolved Minor
April 17, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are observing issues of some customers unable to update their payment method using Frictionless Payment updates. Our team has identified the issue and is working on a fix. In the meantime, customers will be directed to update their payment method via the Shopify "send email" update.
Components affected
ReCharge Payments ReCharge Admin panel
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 04/17/2025 01:36AM

This incident has been resolved. Frictionless Payment updates are working as expected.

MONITORING 4 months ago - at 04/17/2025 12:12AM

A fix has been implemented and customers can now utilize Frictionless Payment updates again. We are seeing recovery and will continue monitoring.

IDENTIFIED 4 months ago - at 04/16/2025 11:00PM

We are observing issues of some customers unable to update their payment method using Frictionless Payment updates. Our team has identified the issue and is working on a fix. In the meantime, customers will be directed to update their payment method via the Shopify "send email" update.

Latest ReCharge Payments outages

Analytics Data Delay - 28 days ago
Exports erroring out - 28 days ago
Customer Portal intermittent errors - about 1 month ago
Customer Timeline Not Loading - about 2 months ago
Intermittent 404 errors when accessing the Recharge merchant portal - about 2 months ago

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