Outage in ReCharge Payments
API Latency Issues
Resolved MinorIncident Report
We are seeing slow loading times on some Customer Portals. We have identified the issue and are working on a fix.
Components affected
ReCharge Payments ReCharge Admin panelTrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 05/01/2025 10:51PM
This incident has been resolved.
MONITORING
12 months ago - at 05/01/2025 05:57PM
We experienced API latency this morning resulting in slow customer portal load times as well as some charge errors on limited stores. A fix has been released, we are continuing to see recovery and all related charge errors are being retried.
MONITORING
12 months ago - at 05/01/2025 02:17PM
A fix has been implemented and we are continuing to monitor the results.
IDENTIFIED
12 months ago - at 05/01/2025 12:34PM
We are seeing slow loading times on some Customer Portals. We have identified the issue and are working on a fix.
Latest ReCharge Payments outages
Renew Rate Dashboard Error - 2 months ago
Degraded Admin Accessibility - 4 months ago
API degradation across several services - 4 months ago
Issue with charge processing - 5 months ago
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