Outage in ReCharge Payments
Shipping Rate Issues
Resolved MinorIncident Report
We are currently investigating issues with shipping rates being applied on some stores.
Components affected
ReCharge Payments Charge ProcessingTrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/05/2025 05:04PM
This incident has been resolved.
MONITORING
7 months ago - at 09/04/2025 12:35AM
We are seeing recovery and Recharge is continuing to take steps to mitigate the impact while the fix is being implemented by the shipping rate partner.
IDENTIFIED
7 months ago - at 09/03/2025 08:48PM
The issue has been identified as a result of incomplete external shipping rate response data being received on some stores. Recharge is taking steps to mitigate the impact while the fix is being implemented by the shipping rate partner.
IDENTIFIED
7 months ago - at 09/03/2025 07:29PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
7 months ago - at 09/03/2025 05:35PM
We are currently investigating issues with shipping rates being applied on some stores.
Latest ReCharge Payments outages
Renew Rate Dashboard Error - 2 months ago
Degraded Admin Accessibility - 4 months ago
API degradation across several services - 4 months ago
Issue with charge processing - 5 months ago
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