Outage in ReCharge Payments
Issue with charge processing
Resolved MajorIncident Report
We are currently investigating an issue impacting charge processing.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 11/13/2025 12:36AM
The root cause of this incident has been resolved. Those impacted will receive further communication.
IDENTIFIED
9 days ago - at 11/11/2025 05:05PM
At this time only a limited subset of stores are impacted and our team is working to address lingering issues. Store updates will continue to be made throughout the day.
IDENTIFIED
9 days ago - at 11/10/2025 09:54PM
We are continuing to work on a fix for this issue.
IDENTIFIED
9 days ago - at 11/10/2025 06:11PM
We are continuing to review and work on impacted charges.
IDENTIFIED
10 days ago - at 11/10/2025 03:54PM
A fix has been deployed. Our team is now working on cleanup of impacted charges.
IDENTIFIED
10 days ago - at 11/09/2025 07:32PM
The issue has been identified, and a fix is being implemented.
INVESTIGATING
11 days ago - at 11/09/2025 06:06PM
We are currently investigating an issue impacting charge processing.
Latest ReCharge Payments outages
Email Domain Authentication Issues - 15 days ago
Missing Data in Email Analytics - 28 days ago
Analytics Data Delayed for 10/19/25 - about 1 month ago
Internal Server Error in the onboarding checklist - about 1 month ago
Analytics daily run data is impacted and not refreshed properly - about 1 month ago
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