Outage in ReCharge Payments

Issue with charge processing

Resolved Major

November 09, 2025 - Started 5 months ago - Lasted 3 days
Official incident page

Incident Report

We are currently investigating an issue impacting charge processing.

Components affected

ReCharge Payments ReCharge Admin panel ReCharge Payments Charge Processing

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/13/2025 12:36AM

The root cause of this incident has been resolved. Those impacted will receive further communication.

IDENTIFIED 5 months ago - at 11/11/2025 05:05PM

At this time only a limited subset of stores are impacted and our team is working to address lingering issues. Store updates will continue to be made throughout the day.

IDENTIFIED 5 months ago - at 11/10/2025 09:54PM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 11/10/2025 06:11PM

We are continuing to review and work on impacted charges.

IDENTIFIED 5 months ago - at 11/10/2025 03:54PM

A fix has been deployed. Our team is now working on cleanup of impacted charges.

IDENTIFIED 5 months ago - at 11/09/2025 07:32PM

The issue has been identified, and a fix is being implemented.

INVESTIGATING 5 months ago - at 11/09/2025 06:06PM

We are currently investigating an issue impacting charge processing.

Latest ReCharge Payments outages

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Renew Rate Dashboard Error - 2 months ago

Degraded Admin Accessibility - 4 months ago

API degradation across several services - 4 months ago

Email Domain Authentication Issues - 5 months ago

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