Outage in Recharge

Merchant Admin Outage

Resolved Major
September 10, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an issue affecting the Merchant Portal and Customer Portal. We will continue to provide updates as we review.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/10/2025 09:53PM

This incident has been resolved.

MONITORING about 2 months ago - at 09/10/2025 09:25PM

The issue has been resolved and all stores should now see recovery. Our team will continue to monitor services.

IDENTIFIED about 2 months ago - at 09/10/2025 09:13PM

The issue has been identified and stores should be seeing recovery. We will continue to provide updates.

INVESTIGATING about 2 months ago - at 09/10/2025 09:00PM

We are investigating an issue affecting the Merchant Portal and Customer Portal. We will continue to provide updates as we review.

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